AVOID Virgin Media as it gets on a cheap contract then increases the prices. I have been overcharged and customer service is useless, they put you through one department to another, you are left hanging on for ages, different countries and cut you off. As my contract was ending, I requested a cancellation of service instead I was put on another contract that I did not agree to. I cancelled my direct debit and am now getting demanding letters and threats of bailiffs. VM are bunch of crooks. Don't rely on the so called 'independent' regulators as they funded by providers who pay them a fee for each dispute they have to review.