I write to share my ongoing ordeal with Virgin Media, hoping to spare others from the headaches I've endured. My journey started on the 9th of March 2022 when I eagerly signed an 18-month contract at a seemingly reasonable rate. Little did I know, this was the beginning of a series of issues that would plague my experience. Fast forward to the 22nd of May 2023, where I signed another 18-month contract at a reduced rate. The trouble began with unexplained charges in June, July, and August 2023. Feeling financially strained, I decided to halt my direct debit on the 1st of September 2023. Things took a drastic turn on the 29th of September 2023 when Virgin Media claimed I owed them an outstanding balance. Despite my complaint on the 2nd of October 2023, negotiations only led to temporary solutions and broken promises. Service disruptions on the 3rd of October 2023 required me to pay for reactivation. Virgin Media agreed to a one-time credit, but the problems persisted, leading to another credit agreement on the 11th of November 2023. On the 12th of November 2023, a new arrangement was made, only for my account to be suspended again on the 4th of December 2023. After a heated argument, they agreed to reactivate my service but claimed the remaining balance would be settled by a credit, yet emails continue to show overdue amounts. This continuous cycle of broken promises and billing issues has left me frustrated and disheartened. I caution anyone considering Virgin Media's services to think twice, as my experience underscores their lack of accountability and persistent billing problems.