Trustpilot reviews Thanks for your review! Virgin Media Konrad Charytanowicz 12 reviews GB Rated 1 out of 5 stars Updated just now Customer service lies Customer service lies, they do not have contractors who will set up the line on time. The contract was signed in July, but no one has installed the cable yet. They wanted to charge me twice the monthly fee for a service they do not provide. The complete lack of control in the company and the incompetence of the management prove the problems they have. I think you are not fit to peel potatoes and you want to sell the Internet. They lied to my children who were waiting for the Internet Update 5.11.2023 Internet still not connected,they sent me bill 87£ with extra charge for unpaid bills. Claim with citizen advice office already done. Update 8/12/23 Engineer didn't come again, still not connected. Stupid company with not competitive management. It's a shame for o2 because they working together now.