From nov 21 land line stopped working, poor reception on tv, wrote 3 times asking for help all letters ignored so finally on 16/09/23 cancelled contract by giving 30 days notice. Asked for amended sept bill minus land line rental instead got charged full amount for all sept & oct and to 18th nov 23 even though all services cut off from 12th oct 23. As at 23 jan 24 been refered to debt collection agency for £148.83 for services from 12th oct 23 not provided so why should i pay for them? Also 23 jan 24 virgin turned up wanting equipment back which i was happy to oblige in receipt of written conformation of handing over of equipment but instead man refused stating i'd get a email conformation but when he stated email address not only was it not my email nor had ever been my email it wasn't even close to my email address at which point i asked him to leave stating that i would be taking the matter to my mp, ofcom, and bbc c4 c5 consumer affairs programmes - his response do what you want we'll charge you for refusing to return equipment and then he left