Worst broadband company I've ever dealt with, just read all the other reviews and no one has a good word to say about them. They were absolutely terrible when I came to leave them and made it's so difficult and stressful, the call centers were rude and constantly hanging up on me when I called to try and get their mistakes resolved. Ended up taking me weeks of constant calls to finally get away from them. While I was with them the price gradually increased every month and the service got worse, signal was constantly dropping out and became unusable in the end. They sent me a bill with an early exit fee after telling me they wouldn't and then took the money from my account which i then had to keep calling to try and get back, not easy when the call center staff are rude and talk down to you like you're beneath them. Even if they were a free service I would never go back to them ever again, they shouldn't be in business due to how they treat their customers and the stress they put them under. 1 star is too much for this company. Do yourself a favour and use someone else as I guarantee you'll regret using Virgin Media. Virgin, read all the bad comments from everyone and do something about your shocking company!