We have a business package and virgin needed to update the router. The engineer finally arrived at 5:15pm Took the old router and installed new router and left us with no phone working and no internet. He said it will come back on in 20mins. After 1 hour waiting the router was still not working. Apparently the engineer did not send the new account details to the customer department who close at 5pm. Therefore engineer lied to us and was aware that we would not have a working system. To date as if 11am the following day we are no further forward and still chasing for a resolution. We can’t run our business andunable to contact our appointments. Terrible service and very unprofessional .