if i could rate minus i would, in all my years as an IT Expert (20+ years) i have never came across a customer service as useless or as rude as virgin media, their customer service tells you lies just to get you off the call, or they cut you off and dont call back, service is an utter shambles, we have had more connection issues in the space of a week, than we had with Sky in 10+ years. It is the biggest mistake of my life switching to Virgin. I am now looking for a way out and going back to Sky, paying more is way better that sticking with Virgin. Virgin may be cheaper, thats because you dont actually get Fibre Broadband, just the promise that you will get it, even their engineers know that they are a shambles. If you just switched over to Virgin Media, get out as quick as you can, go back to Sky or BT pay that little bit extra, your health depends on it.