I am a pensioner and l know that l should be charged a lower price for broadband. They have charged me £51.00 which l did not acknowledge and a further £39.00 for this month. I have been phoning trying to sort this out l really have had enough every time l phone up they are quoting different payments. I spoke to Guy telling me he was going to do this that and the other, He told me he was sending the complaint to investigations told me not to do anything and he will phone me with outcome. No telephone call. I am 68 years old and getting myself in a state. All l want to do is leave ASAP this is terrible and l don't think this is the end of it,