Dreadful customer service, I currently have no broadband, no telephone. Took 20 mins to actually get through the ‘press button/AI’ system before speaking to an advisor who I couldn’t understand due to poor connection and who ultimately disconnected the call. I borrowed a neighbours mobile to do this. Issue still not resolved. Not the first time I’ve had problems. definitely won’t be signing up to another contract with Virgin. And I believe they now want digital landlines…perhaps ask customers what they want. Very dissatisfied.
9 months ago
Virgin Media has a
1.2
average rating
from
2,319
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