Virgin Media advertised high-speed internet in the area of my new home. I need internet for work so signed-up. The installation process was fraught with issues, with delays and late-cancelled appointments by Virgin Media ultimately culminating in Virgin Media admitting defeat and withdrawing from the agreement on the basis that it was too costly for them to fix their infrastructure to deliver to my property. When the compensation promised online and by customer services was not forthcoming I engaged the Ombudsman. Virgin Media continue to protract this process and are currently disputing the Ombudsman findings. On the whole the experience has been horrid and expensive. Virgin Media should not be allowed to advertise services and compensation that they cannot or will not deliver. I never want to deal with Virgin Media again. Update: The ombudsman has found again in my favour but Virgin Media still hasn’t paid. It appears they are waiting until the very last moment to pay-up what’s owed. The note from Virgin Media below was not backed-up with any action whatsoever. Update 05/04/2024: The deadline for settlement ,set by the Ombudsman, was missed by Virgin Media yesterday. Again, the Ombudsman and I are inconvenienced in escalating the issue. What next? Courts? Bailiffs?