Never use Virgin Media again. I have been a virgin media customer for the duration of my contract. My contract ends on 26/04/2024 I rang virgin media on several occasions to not renew my contract and wasn’t offered a better deal. They advised me I have to call 31 days prior if I don’t want to renew. Albeit rang 2 months prior stating don’t want to renew. They told me I have to pay extra charges for not notifying them of cancellation 31 days. I am very angry and annoyed that a big company like yourself are extorting extra money from your customers. There’s been times where I’ve had no internet connection but never complained. All I’m asking is my contract ends on 26/04/2024 and do not want to renew, I’m happy to pay for the service up to 26/04/2024 and not up to 07/05/2024. You can have it both ways as for example if we exit it early we have to pay a fee and or contact ends a not notifying you 31 days prior you have to pay additional charges. Not happy I would like this escalated please.