I was a Virgin Media customer for 2 years and my contract expired. An incentive to stay with them was made with a price reduction but promises were not kept. I called 6 times, opened 4 support tickets, talked to them via the WhatsApp chat twice. All issues were closed and supposedly resolved but were clearly not. With no feedback, I kept calling every 30 days as the issue was not resolved and needed to open a new ticket. I refused to pay, got asked to pay a final bill, which match the agreed price which I paid. To my surprise, I found 6 months later that my credit report was set with a default payment when I applied for a mortgage and got refused. All in all, I should nit have accepted any renewal if the contract and closed it then.