If I could give them minus 1, then I would of done. I can write up a very long why I gave virgin media 1 star rating. I have never come across such an awful company in all of my life in having an internet provider. You upgrade due to the poor speed which they blame it is your thick walls lol, then you upgrade to a faster speed, to later find because you have upgraded they have also started the 18 month contract again. The phone lines are awful. Yu spend more time waiting for the call to speak to someone, then you find yourself trying to understand what they are saying. Then they try and sell you a mobile phone. I have lost the will to live with these people. Stay away from Virgin. I will go back to either BT or Sky.