What I wanted- A simple Internet recontact offer. What I got - - 4 weeks worth of renewal offers that included nothing but dead links 'oops we are sorry' see video for example. - none of the links worked on there website I either had the same as above or taken to a chat to us page. -tried complaining about there practices formally and online got given more broken links for packages/offers with other parts of my complaint overlooked. -Eventually gave in and had a chat and specifically said I only want offers for the Internet nothing else to be given offers for packages including the Internet, TV and sim, against what I literally just said. - I have now left virgin which was also very slow and painful where they eventually offered me a decent Internet only package but at that point it was to late after 4+weeks of the same thing and not being listened to. I know this was done with intent on virgins part I.e. the links by design don't work so they can get people in a chat online or on the phone to sell them more things or to market things that hard that people give in and buy things they don't need or want, this is not on in my mind and the vulnerable in society end up bearing the brunt and cost of such tactics Not that they care money is money. Personally I think it's disgusting in this day and age and though it may not be illegal it doesn't make it right. Oh and to top it off I'm going to be charged an exit fee of 70 which will sit in their accounts gathering interest for 90 days before they give it back, what a joke because they so desperately need that money.