WARNING AVOID (do not sign up with virgin media.). WARNING do not sign up with virgin media, they disconnected my service due to a billing error at there end, all my bills are up to date and luckily I pay by bank card and not direct debit so I have all my receipts for my bills paid, I tried calling this morning to resolve there error and was told I need to pay £187.40 for my services to be reconnected. Absolutely disgusting service and will take my custom elsewhere and I will report to ofcom, if they take me to court for non payment I have all the receipts to prove I have paid up to date. Just look on the ofcom website, they are investigating them for cancelling people's contracts for no reason and will hit YOU with a £180 cancellation fee even though they did it through errors there end. don't believe that by trying to contact them on the information in there reply is any help because its not, you will just get passed from one non knowledgeable person to the next and still nothing gets sorted. AVOID AT ALL COSTS ( and it will cost you I assure you of that)