I can’t believe how poor the service is, switching from Sky was the worst decision we have made. They constantly promise that everything will be resolved but over the last month they have yet to follow through on a single promise. We have waited a month for them to provide us with Netflix, which we are paying for, every time you contact them they say it will be sorted but it never is and they just hope you’ll give up because of all the obstacles they put in your way. That’s just one in a list of endless problems. I can’t imagine why they are allowed to continue to treat customers like this. So shocked by the lack of interest the only thing they seem to be able to do is take your money. We are now having to go to the ombudsman to get this resolved because they refuse to help us with the most basic requests. This has been such a headache and still nothing has been resolved.