One star but only because I can’t give none. Disgusting company. Their Terms are immoral and unfair. I have been a customer for 18.5 years but never truly satisfied as most of that time couldn’t get broadband upstairs. Wanted to leave but always missed the change date as busy life and no reminders. Now moving house and being charged £500 disconnection fee. No loyalty bonuses in all that time either. Complained and told there is no cap on a disconnection fee - Virgin media can charge anything they like, and their employees have no power to overrule it. Prices are shockingly high, and others’ experiences of other companies’ products I am told are much better as well as cheaper. I won’t touch them again - and I very deeply resent them taking £500 of my hard earned money - especially now I am drawing a pension. SHAME ON VIRGIN MEDIA Don’t touch them - they say they’re keeping more customers because of having no cap - wow - yes, but keeping them against their will if they can’t afford to pay it. I can’t think if worse customer service. You as the customer, are always wrong in their eyes.