I can't give a zero but here is why I would. Dear Lutz, For three months now I have been attempting to resolve an issue with your company.  I received an email in December about a new contract, now having a fixed contract until August 2024, I called to be told I have nothing to worry about, there is nothing new on my account.  I asked why I had received the email but nobody could explain.  In February a spurious payment left my account (in addition to my contractual payment) of £79.13 I call again, perturbed! And over an hour later was advised this would be escalated and dealt with. Agreeing that it was confirmed that I had indeed NOT agreed to a new contract.  Weeks passed and no reply, so I call again. This time armed with more information to suggest a breach of GDPR had occurred! My ex husbands email address was on my documentation.  I contacted my ex husband who confirmed he had no renewed a contract. Please note he had not lived at my address for five years, without a hitch until now.  Unable to explain again, I was promised a call back and explanation and a promise to correct the situation, putting me back in the financial position I should be in.  Ummmm.. No call so I call again, I am getting pretty frustrated now, explaining that I know a breach has occurred, asking how? And how is it being corrected?  Instead I keep being told that I need to have my contract altered!!!  No way! Fix do not alter. I called this week again to no avail so I have registered the activity as fraudulent with my bank.  I will be referring this to my solicitor for further guidance.  This is my last ditched attemp to raise an ounce of interest in quite a serious situation. Publicity of this nature is never good Publicity.  I look forward to a response with 48 hours, having just had another email with "your bill is ready" for an account that IS NOT MINE.