Scammers. We were with virgin media for 5 stressful years. Never again. The amount of time we had to waste constantly claiming back money from heir scam attempts is ridiculous. They still owe us £255 of money they've stolen. I can't imagine they will ever pay it back. If I owned a company and I cancelled customers direct debits without telling them just so I could hit them with a late fee scam, then lie to the customer saying the bank canceled it just so they also waste their time having the bank confirm they're lying about it, constantly bill them for services they don't even have (they kept charging us for phone calls even though we don't even have a landline connected), void their contracts and start new ones in their name without even telling them, extending their lock in periods without telling them, then charge more than double the new illegal contracts entire length to cancel it even though the customer never agreed in the first place, then refused to collect their equipment so they can scam customers by charing them for it... I would find myself in prison pretty fast. How on earth virgin are allowed to do this to their customers without facing any real penalties is beyond me. Why on earth is their only penalty being made to give some (not even all!!) of the stolen money back to their victims? This system just encourages them to keep stealing from their customers as they profit from it even after being caught. Why aren't criminal organisations held held accountable anymore?