End of contract was allegedly for this month or last. They insisted on end of contract notifications being at the bottom of the bills each month over the phone which is £1.70 extra for posting otherwise they are to be reviewed through the app. Which is good as I am against paper waste as much as the next guy but the call center agents was more than unfriendly and unhelpful also spoke like a literal robot. Sending end of contract notices are clearly not their forté as this changed to 'being sent an email' on a 2nd phone call. Which to my surprise never arrived as I don't know anybody who wants to pay out of contract fees of 35£ extra. It was good that I caught this on time as this is what lead to looking into the entire issue. The 1st agent on the website in the process of making a complaint didn't take in much and began offering extras as I understand it is part of the job if not a commission based attribute of the job. But he did offer the same contract for 24.48£ per month which is 1.52£ less than the original. I was not even emailed to say my contract ended and not even a call to say this was the case. YET I got almost 5 calls over last year to add subscription, sports and all sorts. I only wanted a broadband and even then I'd be considering their offers after they have been charging me 35£ extra each month and not one person has apologized for not calling to say my contract expired let alone an email initially until the 2nd phone call. 2nd phone call ended with call center agent offering 25.48£ and even 'speaking to the manager' who wouldn't budge from now 0.52£ less per month. The call had to end as I found it ridiculous because she was then using the scare tactic to say the prices are subject to change and that I may not find the same price. Ended the call to now speak to the 2nd website agent who was now offering 31£ and no less even when speaking on the same chat. I raised my experience and concerns but still she would not budge no doubt from the notes from the call center now. She fought against it mentioning a date in May 05, 2024 when the end of contract notification was sent. Which was clear lies as I sent a screenshot to shut this allegation down clearly showing all communication from Virgin Media as low and behold it was another promotional email from Virgin to opt in for 'boosting my broadband for summer'. I then mentioned the previous agent as the now 2nd agent looked into the history and no doubt reluctantly offered the 24.48£. She then offered a 50£ cash back scheme for every recommendation to Virgin Media through friends and family in exchange for sharing my details with a partner company. After my eventful run with Virgin Media it didn't take a second to decline this bogus information sharing distribution offer. I will not be recommending anything to do with Virgin Media to my friends, family or work colleagues based on this experience. Anyone looking to get a contract with them or already in a contract please be vigilant and careful of their scams.