I had virgin media for quite a long time during that period there WiFi always been a problem, every time members of my family have problems with WiFi they had go at me so I was really sick and tired. On the other side they just keep charging what ever they can . I called them several time to settle payment but after some time they keep charging whatever. So I decided to change my service with sky so I talk to them and they said you don’t have to do anything we will cancel virgin media. So I have sky now and after some time I received email from virgin media regarding the the equipment we had from them like WiFi boosters etc, we have to return these products in box which they are sending me. Which I did receive in week or two later and same time they were still charging me during this time. So when I called they regarding this matter they refused to admit that service has been cancelled. They said you are still with us , I said if I am still with you why did you send me that card box for return these products and they refused to admit that they send us email