We chose virgin media as our internet provider for their ‘good price and quality’. To start off our installation appointment was booked for 27th of June, which meant that we had to wait 2 weeks without internet, which is not too bad. On 26th of June we got an email saying that there is a delay and it is rescheduled to 16th of July which is absolutely ridiculous and shocking. We rang up and managed to reschedule it to 4th of July. That meant that we had to go without internet for 3 weeks. Our data started running out so we had to pay ridiculous amount of money to buy extra data. My mum lives abroad and we used to face time every night, but because of virgin media I am not able to speak to my mum for nearly a month….shocking. So 4th of July comes and we were waiting for someone to come and install WiFi, as it was rescheduled for 4th of July as I mentioned earlier. We went on the app and it said ‘no appointments scheduled’. We rang customer services straight away. We were told that someone will get back to us within 24 hours. Now to top in off, guess what? Nobody rang us. NOBODY!!! We had to rig back at 20:45 to get told that the team who deals with scheduling appointments doesn’t work on a weekend. That is disgusting to treat your customers like that. I completely understand that it’s not that persons who we spoke to fault, but companies. The people who spoke to us yesterday and today were nice and apologising, but unfortunately it’s not good enough. We were offered £50 compensation for delay, but it’s not even going to cover the amount that we had to spend for extra date….PLEASE DO NOT PICK VIRGIN MEADIA. Nobody knows what is going on with our situation, when we ring up everyone acts surprised every time and is surprised when we say that we haven’t been told why it’s being delayed and what are the issues.