DO NOT SIGN UP WITH VIRGIN MEDIA. If you are thinking of signing up with Virgin Media I implore you to go with a different provider! I have been with many internet providers over the years but Virgin have been by far the worst we have ever had. I wish I had looked at these reviews or checked their Twitter replies that highlight the stress they put you through in exchange for mildly better internet speeds. Whilst it's understandable that internet service may have some downtime, the customer service at Virgin Media is the worst I have ever experienced. We have been without internet connection since Sunday 23rd June, still without it now. We have been given no proactive update on why we have no internet connection, any timeframe we have been given for the problem to be resolved has expired and each time I speak with Virgin we essentially have to start the whole process again. I have spent more than 4 hours on the phone with Virgin, speaking with more than 30 people. Each person I speak to seems to be unaware of the previous calls or any of the previous actions taken on our account including three engineer visits and an ongoing complaint. I don't believe they keep any notes on accounts, nor do any of the people on the phone or even the engineers understand anything beyond the script provided to them. Three times an engineer has been sent to our property, carried out the exact same checks, came to the same conclusions (that the problem is not at our property but on the other end) told me that they would escalate it to the appropriate team and would get back to me that afternoon. Each time I have never heard from that engineer again and each time I have phoned Virgin afterwards there has been no evidence that the problem was ever escalated and we have to start from the beginning. I have tried to cancel the services but been threatened with a £75 exit charge, despite them not providing the terms of the contract and not giving me any indication of when they expect to start delivering again. When speaking with the team on social media, all they told me to do was complain. When complaining, I have been given different explanations and follows up. Once been told I was eligible for the automatic compensation scheme, but offering me less than the scheme actually should. Another time being told that we were not eligible (despite being without internet service for over 2 weeks.) Both these terms we were offered a "goodwill" gesture of £10-20 which is laughable. The customer service on the phone ranges from ignorant and incomprehensible to actually rude - including when I phoned the number to respond to my complaint resolution offer, which just put me back through to the technical team who insisted I had phoned a different number to the one I had. Virgin very clearly need to spend more money on technical service support, customer service training and how to provide better expectation-setting and much less on sales people.