Sold us 1gb when we moved house. Ah they forgot to mention, nothing was built for them to even start sell anything. Build team (which is not Virgin) came and went, 1 week later, Virgin engineer came. Summed up that the build team messes it up, no signal from the local distribution point. He communicated the problem. 4 visits later, of the same engineer, countless fruitless calls with customer service as they are not humans, just bots reading the same popem over and over again, and apologising in such a dumn mattet (eg: I am really really sorry for the long long wait, trully I really really apologise for this issues) that only anger you more....still no internet. And one member of the household works from home. Build team marked their work as compkete and functional, and for some reason the entire pre-install team from Virgin seems to ignore their own engineers messages saying it's not them, it's the build team. They refuse to send that team back to redo their useless job that was not functional to beging with. Would of never in my life started this if I knew how useless they are. All of the customer service promises you with the next visit, you'll have your internet, DO NOT believe them, never pick them at all if you have options to choose from!!!