My poor mother is already going through a lot and virgin media is one of her problems. We left them a year ago and they are still charging us. We spoke on the phone to them but all they say is we can’t really help you or you need to do this. Honestly my mums crying on the phone to them and they don’t even care it’s such a joke they owe us £500 and they’re trying to get away with it. We have phoned them for a year now and it’s bringing my mothers mental well being down I thought they were supposed to help customers and not drag them down. I really can’t handle listening to my mother cry anymore I can’t do anything she’s struggling so much.