Horrible company It is way too hard to get to speak to a person Prices are way too high They don't warn you when your contract is ending and bump it to double. TV IS RUBBISH! nothing good unless you pay extra for for other channels Every thing you want to do from changing package , reporting a fault, whatever, involves inputting reams of dater over and over, passwords and numbers , emails,and doing id checks and questions over and over, with different departments, at every step of the way. they make doing anything they don't want you to do sooooo hard eg complaining, getting help, querying a bill etc, and yet they CAN make things easy :- anything they want you to do, eg paying bills automatically and upgrading. They make it virtually impossible to leave. It took me an hour and a half on the phone to get my contract ended even though 'my contract ended' months ago and they have been charging me £89 for internet I have adequately replaced for £10 They insist you have a phone line even though other providers don't, and its cable so there is no need for a phone line and they actually did used to do 'cable only' so its definately not a tech isue it is obviously just another excuse to charge more