I am a new customer to virgin broadband and TV and was given the 2nd August as my installation date. Some prep work was done on the 26th June. Three days before the installation appointment I logged on to the online area and it said it had been moved to 27th August, with no other attempts at communication. After speaking with an advisor via WhatsApp I was told they would have a new update in 24 hours and they would bring forward the installation. The next advisor the day after also said another 24 hours was required and finally on day 3 I was told the work is completed and they would move it to the 17th as they needed 10-12 days between “pre-pull” and installation. One hour later I was phoned by a member of the installation team to confirm the 17th which could be moved forward when outside work had been completed. When I mentioned that I had been told that it had been completed they had no reason to think that it had. Again I was told to leave it 24-48 hours for any update. There seems to be zero communication between different teams at Virgin and very poor communication to users (who are trying very hard to become a new, paying customer). Avoid like the plague, although Openreach are the other option and they have already been poor. Telecommunication monopoly where poor service is rife.