Was contacted on mobile trying to get me to upgrade my package. Was offered increase in broadband speed for extra £6 per month. I was walking dog in wooded area so mobile reception not great. I tentatively agreed to the upgrade on the basis that I could cancel within 14 days giving me a chance to read the full contract when I got home. Went home, changed my mind about upgrading so called Virgin to cancel. The new contract had not been uploaded yet so Virgin said they could not cancel it. Surely if it hasn't been changed yet, it could be cancelled!! Apparently I have to wait 2 or 3 days before I can cancel it. I asked if I could return to previous contract and was told no as they no longer offered the package I was on??? So basically I can cancel the upgrade but can't return to my original package and will have to re-negotiate a new package at higher cost!?? That was not explained at all! Not happy. Once again conned by Virgin Media.