This is my 4th complaint about virgin in the last 18 months. I was having broadband issues, they couldn't resolve it, was promised an engineer on 2 separate occasions, both times the person failed to show up, no communication or explanation. I wrote a complaint, but have been fobbed off by a generic, automated email response, saying I can call them on a number provided which as I'm sure everyone knows, takes hours to accomplish. The quality of virgin media has massively deteriorated on all fronts- customer service, affordability and performance of service provided (broadband)- over the last year. You are now in the category of 'amateur' and definitely not 'professional'. I've found the best word to describe virgin media as a business is incompetent. You are creating problems, not solving them. In that sense you are a parasite, not a business.