I am genuinely upset to leave this review, as I've been with Virgin since 2019 and they've been fairly reasonable up to now. Currently, I am on the 250 mb deal with a few discounts added, so pay around £29 a month. I asked Virgin yesterday to upgrade me to the Gig1 offer of £40.99 per month for 18 months but they refused, and tried to charge me £60. It's disgusting that Virgin only offer deals to new customers and refuse to accommodate loyal customers. To leave my contract it will cost me around £200, which is steal cheaper for me than staying with Virgin. The madness of this all is that if virgin were to offer me this deal, I would be committing to stay with them for over 18 months and spending £700+. Instead, they are happy to loose my business for a quick £200. Stupid business decisions and one very unhappy customer. Avoid virgin!