Avoid Broadband Frustration: Virgin Media Review for London Customers If you're searching for reliable broadband providers in London, be cautious about choosing Virgin Media. While their website makes signing up seem easy, the actual service experience tells a different story. After a week of waiting for installation, I encountered significant issues — including damage to my property by an installer who couldn’t complete the setup. Now, I'm facing another week-long wait for a solution. Unfortunately, Virgin Media seems more focused on offering apologies than taking action. If you're a London resident looking for a broadband provider, it may be wise to explore other companies to avoid these headaches.