Their customer service team is so disrespectful, me and my housemate have just moved in to our house and have had nothing but grief from them. It shouldn’t matter what the script is or procedures that need to be followed are the customer is paying you so you need to adapt accordingly. First off we needed cables to fit a BT Ethernet box/socket as we are renting and didn’t want to make damages to the property, they told us a technician needed to be called out thankfully free of charge but the helpdesk person didn’t want to mention to us that this was the only solution to our problem. Throughout this phone call we were both made to feel like we were dumb, however my dad has a degree in electronics and physics and has worked in alarm systems he gave us the tip of ordering said cables, what do these helpdesk people know over my father? A second phone call we made to the help desk was in regard to resetting our MyVirgin account password. Once again during this phone call the help desk person made us feel as though we were dumb, sometimes ignoring us and even raising their voice at us as well as speaking over us (both individuals did). During the second phone call the help desk person said we didn’t have an account on the MyVirgin app, even though we had already set one up. Then the person said it might have been under a different email, making us feel dumb again. Once we got the password reset he just kept on ignoring us when we wanted to confirm that we got into the account. Even though both issues were resolved, we still feel as though this is disgusting customer service and extremely unprofessional. DO NOT USE THIS COMPANY FOR YOUR BROADBAND!!