Here’s a corrected version of your message: I have been a Virgin Media customer for four years, but their service has deteriorated significantly. When I decided to cancel my plan, the process was incredibly difficult and frustrating. They constantly begged me to stay, but never addressed the problems when I needed help. I cancelled my Virgin Media service three months ago, yet I continue to receive letters about outstanding bills. Despite returning all of their equipment, I was charged £40 for no reason. When I called customer service, they admitted it was their mistake. However, if I hadn’t paid this £40, it could have been escalated to debt collection and potentially a County Court Judgment (CCJ). I don’t need apologies for how poor your service is. I certainly don’t deserve to go through this unnecessary stress when the fault is not mine.