This broadband service is among the best available, but the customer service leaves much to be desired. Existing customers are treated poorly, often receiving worse deals than new customers, with no effort made to provide competitive offers. Be cautious when giving notice. I contacted customer service just over a month before my contract ended to inform them of my cancellation, but the representative refused to process it because it was more than 30 days out, warning me of an early cancellation fee. She suggested I send a letter instead, which I did. I specifically requested that my cancellation take effect at the end of my contract, but they scheduled it for a month after they received my letter, a week earlier than I had asked. When I followed up, the call center claimed my letter indicated an earlier date, which is untrue, as I have a copy saved. They advised me to send another letter to withdraw my cancellation and then call them back or send yet another letter. It seems they are more focused on finding ways to charge extra fees than on helping customers. The stress involved just isn’t worth it!