Don't know where to start... Long story short is Virgin are OK until you have issues or problems and have to call them. Was told so many times over the years about the wireless speeds being dependant on this and that, only then when moving to CF 1Gig you realise the drivel you where told that wasn't true. The WiFi I get with a competitor is nearly twice as fast and nearly half the price, wish I knew what you where paying for. ...and I actually hoped it was just at 1 address BUT NO, 2 different addresses as well, just as useless. Cut off connection a month before they where suppose to, despite calling them to check, despite spending 3 hours speaking to 10s of people trying to get an answer... And yep even after they got it all back up they disconnected it again by mistake. Then there's the time they DIDNT disconnect me, the left the phone line open... 2 months into OfCom complaint it comes out that they where measured on disconnections and if they leave the phone line open it doesn't count as one, caused 3 months of hell, £50 compensation... That took 2 months to issue. From beginning to end, just horrific... As I said at the beginning, great if everything just works... If you ever need to call, prepare to be met with lies (including being told they couldn't raise a complaint because it's an internal problem), so called engineers telling me 1Gig network ports don't run at 1Gig etc etc Switch to a company that takes your business seriously.