Having failed to port a number and then failed to cancel the order during the 14 cooling off period I raised a Complaint which has been appallingly handled by a series of untrustworthy incompetents. Still not resolved and further lies and obfuscation have made matters worse. The final insult is charging me for the hours wasted speaking to their so called Resolutions Team which seems to comprise hard to understand people with no authority, understanding or common sense. Sadly this appears to be the experience of the majority of VM customers who seek any level of engagement beyond paying the bill and hoping things work.