Virgin Media has taken us in the trenches the past two weeks. On Sunday, October 27th around 6 pm our wifi went off. It wasn't back the next day, and the following days either. I called them on Wednesday, explaining the situation and they've tried troubleshooting the modem remotely.. that didn't work so they've booked a visit so they could take a look at it, the next friday. On Friday, they came really early which I was really excited for thinking this would be the end of our dread, but to no avail. It took them an hour to check all the cables before letting us know that we had no issues with our modem or cable work, but that THEY had an issue of cabling and that the whole area was without internet. They also couldn't tell me when that issue would be fixed. Our house is registered with a business account but this is the service we get ? Their staff was lovely, really apologetic and competent. I think had the issue been on our hand they'd have swiftly been able to remotely fix it, however, they're not that knowlegeable since they should have been able to tell us on Wednesday that there were issues with their cable work. On top of that, they had no fix, left us in the dark without any idea of how long the problem would persist. All we got was "sorry" which is nice but this is a service. Had we not paid our bill a sorry wouldn't have been enough to fix it right ? A gesture while they were navigating this issue would have been appreciated. People work from home, people study from home, in total we had no internet for 12 days. Think twice before getting a contract with this provider.