I have been a Virgin Broadband customer for 15+ years. The last 2 years there has been a problem with intermittent loss of Broadband, sometimes going off for 5 minutes and up to hours multiple times a day. I have tried to get this sorted and have been fobbed off numerous times and even unable to use a mobile phone connected to the router the same time as watching streaming apps on tv. On the 9th of November an engineer was sent and he reported a problem with the cable in the street and he sent for Avonline to correct the problem. The Avonline engineer ripped the cables out connecting my property to the street and left. I was told someone would be out on the 11th November to reconnect us. No one showed, leaving us with no Internet at all from the 9th. We tried so many time to contact Virgin to see when our Broadband would be re connected as I am disabled and rely on Internet for shopping etc as I am unable to leave the house. Eventually got through on Chat bot and was informed an engineer would be out on the 21st December which would leave us 6 weeks without internet. Disgusting service. No one at Virgin seems to care that you are paying for a service they are not supplying. I am now switching supplier with only 5 months left on my contract. If I could give 0 stars I would. Disgraceful company. They should not be allowed to trade under any circumstances