I’ve been a customer for 6+ years and… I’ve been a customer for 6+ years and recently tried to renew my contract for TV and Broadband for a further 12 months- since making that call I have had no TV service…. Over the last 3 weeks I have called and spoken to numerous people about the issue and it is still not resolved with no one able to tell me what this issue is….. on Friday, following another prolonged call with their technical team where I asked if a technician could come to the house and assess the issue and speak to the VM team directly from my home, I was told that I’d have to wait until the 23rd of April for someone to come, at which point I asked to be transferred to the cancellation team only to wait another 40+ mins on hold before giving up as needed to get back to my own work….. the service is absolutely awful. I have now made a formal complaint and will touch base with the regulator too as they are still trying to charge me for the service. I wouldn’t recommend VM…. Something has gone badly wrong with their customer care