Virgin Media is our broadband provider. We have been without a stable broadband connection since 3rd April, the internet drops out every 5-10minutes throughout the day/ night. This is affecting all the Virgin Media customers in my area, most of us rely on broadband as home workers and with children studying at home. I am unable to have a single phone call or teams calls without being kicked out every 10minutes and it’s put my livelihood at risk. My partner has lost connection during job interviews. We use the internet for our television, controlling our heating and lighting. Virgin Media’s response to customers has been disgraceful. We have so far been given seven different deadlines by when the issue will be resolved. 20minutes before the deadline is about to expire they text us a new deadline, delaying it again by a few days each time. It will now be going into a 3rd week. When we speak to Virgin Media on the phone they say we aren’t entitled to compensation because the service isn’t completely down. They have tried offering £10 compensation if we agree to close our complaint. Our broadband bill is £45.00 per month, and I’ve had to spend £45.00 to buy an expensive dongle just so I can work for the next couple of days. They have also hung up on us numerous times. In one call we were told the issue affecting all the customers in this area was being treated as a “low priority”. Problems happen but the customer service provided by Virgin has been despicable. They are liars and scam artists. A billion dollar company who charges customers a premium for broadband that they are not even providing. Virgin Media couldn’t care less about its customers. The first chance I get we will contacting the Communications Ombudsman and ending my contract with them.