Have been a VirginMedia customer since the NTL days (15 years). When they work the services are great - broadband and TV. However, when they don't, customer service from VirginMedia is one of the worst I've ever come across. And if your area is over-subscribed, then forget it! Typically over-utilisation issues take months if not years to resolve. Have been suffering from over-utilisation for over a year now, a supposed 200 Mb/s service averages 2-4 Mb/s during evenings and weekends. And there's no end in sight. So before you sign up with VirginMedia, check very carefully whether your area suffers from over-utilisation, if it does, walk away very quickly!