I have been sold virgin Media twice now the first time it was already for installation and they backed out to which I asked them not to contact us again due to wasting our time and letting us down saying it was not available in our area after touting for our business. Now a year on a salesman whom knocked on our door convinced us it was available now badgered us into having another go, also informing us it that the reason it was stopped the last time was because the previous occupants of our house had not paid up (even wanted us to tell him where they lived now) this salesman also promised that I would not be liable for any penalty charges for leaving my current provider without notice, (as I had just signed up for eighteen months contract) it was ileagal for them to do this, so like an idiot I signed the form, had the pre installation check by an engineer whom was late after waiting in for more than six hours for him, he said everything was fine. Then on the Friday afternoon I received a message from Virgin Saying that due to no commisoned cabinets available they would not be able to instal on Wednesday as promised and could not give me another date. I finally spoke to a manager who said that they had not had the engineers report back which I did not believe so telephoned the engineer who told me they were lying and the report was sent the same night of the pre installation, This manager wanted me to wait until Monday for this so called missing report, which only left me two days to the installation date and even though they were supposed to be taking over my telephone line they did not even have my landline telephone number so once again we have been left in total limbo by Virgin whom may I add have already set up two active direct debits on my bank account, maybe they hoped we would not have noticed and charged us for their wonderful non existent service as well PLEASE PLEASE if you are reading this take heed of us a pair of gullable pensioners