Was mis-sold the TV package by my local Virgin shop. Went in, explicitly told them what I wanted and they said that I was getting what I asked for which was a V6 box, plus multi room. The fitter duly arrived and supplied me with the TiVO boxes, when I queried this he said that was what he was told to fit, rang the shop and they said it must have been an error and they would sort it and ring me back. After a a couple of days no one rang me back so I called customer services who advised the V6 box would only work with their 100mb broadband service and would I like to sign up to that. I had explained in the shop that I was not changing my broadband as I had previously had VM broadband at it was so unreliable and my new provider was giving me good service. I explained this to customer services who said that if I wanted the V6 (as promised) I would need to change. Not happy and not going to happen. Said I could keep the TiVO boxes for a trial on their 30 day money back guarantee. Well my 30 days are up and after some creeping and groveling to my old provider (Sky) I am going back to them for the same price that VM offered. The TiVO boxes are absolute rubbish. I remember when they first came out and they weren't too bad and had it not been for the rubbish broadband I would never have left VM in the first place. The TiVO boxes now have a clunky interface and are so slow it is painful. The services on offer have been reduced and you cant even get channel 4 catch up. Rubbish service, rubbish box. Why does everything Virgin starts end up going to c**p in a handcart.