I joined virgin media on 17th of March after 12+ years with BT because the TV package looked better. While with BT I had NO internet/broadband issues at all but since being with virgin I have had NO broadband at all. For the first few days I had an Ok broadband in the room where the hub is located but this disappeared if you even thought about going into another room and upstairs is a definite no go area. I phoned the engineers who said I should try manually selecting the best channel on my hub or would need to buy boosters at my own expense. I went through all 13 channels and guess what, still no coverage anywhere other than within 2 feet of the hub. I explained that I never had this issue with BT even though the hub I had was about 2 or 3 years old and I was told that some services from virgin, like the TV packages are better but the broadband might not be so good, but you can’t have it all! I bought the boosters and plugged them in but then the following day lost all service completely. Phoned the engineer again and he said it was an area outage. When I voiced my concerns regarding the fact that after only a couple of weeks with virgin I had experienced more issues than I had with BT for all the years I was with them, I was told that there were always problems but this was to be expected. I was assured my service would be back up and running by that afternoon. I got a text message telling me the issue had been resolved and I could now enjoy the service I pay good money for. Unfortunately, NO I still had no internet at all. Phoned the engineers today and they helpfully told me that I was right, and there was in fact no internet in my house. I was then told that an engineer would need to visit, but they didn’t have anything available until Friday, 4 days later. I said this was not acceptable and asked to speak to customer services so I could terminate my contract. Spoke to customer services who offered £20:00 by way of compensation but I explained that this would not even cover the cost my mobile phone bills going over the data usage let alone my wife’s or my 2 children’s or the cost of boosters needed to be able to use their substandard service. I was then informed that because I had been reasonable and not cancelled my contract when I first called about poor coverage, I was now out of the 14 day cooling off period! I said I did not want to "Cool Off" and I had not just changed my mind, I wanted to cancel because the service I am receiving is not fit for purpose. this pointless conversation went on for what seemed like an eternity with lots of apologies but no action so I ended the conversation with a summary of events that basically it was my fault because I had been too helpful when I spent 4 hours of my life trying out different channels, with me downstairs shouting up to my wife like an idiot, asking "What about now, anything?" and her shouting back at me "Worse", "Worse", "better, wait worse" until I set it back to automatic, and then buying and waiting for boosters which just used more of my 14 day "cooling off" period. I should have not given them the benefit of the doubt, and just cancelled at the earliest opportunity. I can honestly say the I feel real haltered towards virgin media and will never ever ever have a good word to say about them even if by some miracle they are able to get my services up and running again on Friday. I will most definitely not be holding my breath.