Ordered virgin Broadband/TV/Phone and they booked an engineer to come out within 3 working days, result,! then nobody turned up, we phoned them to be told we had waited in for 6 hours for no reason as it had been cancelled and put back two weeks. A week later we have an email saying it's been put on hold, so again we phone them, to be told 5 days before we can find out what date they will be actually booking an appointment to come out, no the appointment date just when they can tell us the appointment date. And all they can say is "sorry there is nothing we can do" so thanks virgin for nothing! We cancelled our original provider and have now been weeks without a landline or broadband! As a company we have found you to be unhelpful, unreliable, inconsiderate of your customers and there needs, total unhelpful and I would suggest anyone reading this to stay well clear!