Started with being told that a free Internet speed upgrade was being done in our area so we said yes and was Told it wouldn't change our contract. After various price increases over the year of having virgin we decided to end up contract at the end of the 12 months. Only to discover that the internet change had changed the contract and we now owe them more money to cancel. From then onwards virgin staff were very unhelpful and no one wanted to take responsibility for anything. Terrible customer service would never go back with them. Big company with no respect for there custermers. Be warned they will do everything and anything to screw you over .