New cust and already having issues, Day1 and box dosent work and wifi signal is so weak my old plusnet that was faulty puts it to shame, the installer told me its the best hub on the market and it will reach to the bottom of my garden, yeah right wont even reach into the next room. tv keeps freezing internet keeps lagging and engineer left a mess after install outside. I moved to virgin as open reach refuse to fix the damaged cable to my house. I was better off before as virgin is terrible. Why can I get other peoples virgin wifi in my house with 3 bars and cant even get my own wifi to go above 2 bars. What a joke!!!! If they don't fix it looks like Ofcom will be getting a call. UPDATE Well 4 days went by and still no call even after someone emailed the manager. Now someone turned up. He says he was a supervisor. I wasn't born yesterday. He was an engineer. I started explaining and his manager called. He answered and just started to talk to him a d ignored me. Very rude. Anyway the promises of a manager still have not happened. Also custiner services said they would call me back to make sure the manager called me. What a surprise they never did. I Left the brick under my window that the engineer wedged was missing. Funny that I left that they're and took a photo. Now the so called supervisor said well it's not there anymore. He didn't believe me. It looks like he removed it before he knocked the door as it was there earlier in the day. I will now be contacting ofcom. Mr Branson you should be ashamed of having people like this working for you. What a complete joke and I've only been a customer 1 week.cgarb