What didn't go wrong? Been paying £75 a month to them for 2 years and the internet and telly goes down for 2 weeks. They didn't refund me for the 2 weeks but tried to keep me on as a customer instead. The call centre (bless them) are completely scripted and only interested in up-selling. some of the great advice I got for my internet being down (2 weeks) was to restart my hub and reconnect to it. Thankfully my contract had ended with them anyways. Happy days! Let's put this horrible mess of a company behind us...Oh hang on I'm still paying them for 2 weeks as THEY need a months notice for cancellations.. fml.