I would give minus 1 if I could... ;( Such an upsetting situation...We were with virgin for 7 years and before moving had to cancel the contract. After spending 20 min on the phone and repeating 1 sentence- I don't wanna transfer - I don't wanna transfer etc. they kept insisting for my new home address and checking all sort of details. After this looooong and tiring conversation, he said that contract can't be cancelled because I didn't pass the security and they need the password. I tried to explain that password was created 7 years ago and I can't remember it...In addition to all of this, they kept asking for my new address which I didn't have. Kept asking and asking. I lost my patience and asked to talk to the manager but nothing happened just the same question on the other side of the line - "can I please have your new address" . I don't know who works in these offices but these people are so annoying... The end of the story - after talking with 2 guys for almost an hour, the contract was cancelled...but I was still nervously shaking...