Phone line never an issue, TV I've only ever had two issues but poor signal quality most weeks for the broadband. The contract price seems to change most months. Pay increase twice a year in 2016. When calling, usually, they are quite helpful and patient when explaining and talking me through my bills. However, speaking with 'Tiffany', she was very snappy and rude. I asked to speak to someone else/manager and she continued to repeat that I need to hang up the phone and call back. Not once did she apologise or try to start again, she just wanted to be confrontational. I explained how rude she was coming across and she then became patronising. Her skills for communicating and as a customer representative are much to be desired!